Frequently Asked Questions

Puzzle pieces are dime to quarter or ½ to 1 ½ inches in size . We recommend our puzzles for teens and older. There is a warning label on all boxes for children under three. Warning of choking hazard for children due to smaller pieces. We suggest that an adult work with children under 7 years old
Whimsies’, which are essentially a puzzle piece crafted into a recognizable shape such as a flower or bird, are an historical link to the Victorian puzzle-making past. We use the appropriate whimsy pieces to the subject of the puzzle illustration or photograph. For example our nautical-themed puzzles feature sea life such as a fish and lobster, also a sailboat and captain's wheel will add charm to the puzzle.
Puzzles are packaged in a two-part box made of stable cardboard with a image printed directly onto to the box cover. In the early 1900’s wooden puzzles were sent without an image giving the puzzler another challenge. If you like, you may request to have your puzzle send without an image. Each order is fully customized to per order.
Our Heirloom puzzles will last for many years with simple care. Take care when disassembling your puzzle. Some of our whimsy pieces are intricate and may be fragile. If you received a broken piece, or accidentally break one, a bit of Elmer’s paper glue or any kind of wood glue should do the trick. If your piece is not repairable, please contact us. It is good to store your wooden puzzles in a dry place to prevent moisture damage.
Usually, images displayed on web pages are low resolution and not meant to be printed in a large format. Also, most images found on the internet are under strict copyright protection and we cannot legally adjust or print them for you.
Custom puzzles are made into our normal sizes which don't currently include a panoramic size. Your photo will need to be cropped to fit the puzzle size you choose.
Because the image used for your custom puzzle is unique to you and cannot be resold, we do not accept returns for any custom puzzles. If you feel your custom puzzle contains a manufacturing defect, please contact us before returning it for replacement.
Each puzzle is made-to-order. We do not stock any of our puzzles. We will fulfill all orders within 3 business days. We ship Monday-Friday through UPS (domestic) and USPS for International orders. Estimated delivery time is 3-5 business days. Rush delivery is available.
Sadly we can't provide replacement pieces because at Peaceful Wooden Puzzles, each puzzle is individually cut by lasers so we are unable to manufacture single pieces as there is no guarantee they will fit exactly. Check the Box - You may think you've emptied it out but there could be that one resilient piece holding on in the corner.
Yes. Due to the laser 'burning' process, there will be a charred wood aroma from this cutting process. This aroma will dissipate once the box is opened and the pieces have a chance to air out.